Local Delivery

Delivered by SF Express, shipping charges when the customer receives the goods; Free shipping if the purchase is HK$500 (after discount) or above

The delivery time is only applicable to working days (Monday to Friday, excluding Saturdays, Sundays and public holidays)

When the delivery service is confirmed, the goods are estimated to be delivered within 3-7 days

Please link to the following SF Express waybill tracking or provide the SF service station code you want to pick up as follows:

http://www.sf-express.com/hk/tc/dynamic_functions/waybill/

http://www.sf-express.com/hk/tc/deliver/delivery_tools/self_pickup_self_dropoff/

If you have not received it within 7 days of office hours, please email us and provide your full name and order number, and we will follow up as soon as possible

Delivery Arrangement

Most of the goods in stock will be delivered to the designated location within 7 working days

After receiving the customer's order, the FitBuy Store staff will contact the customer as soon as possible to arrange the delivery date and time

After confirming the delivery time, if the customer requests to change the delivery time one day before the delivery or the customer needs to reschedule the delivery because the customer fails to receive the goods within the specified time, the customer must pay $100 administration fee. Large items such as nursing beds and electric wheelchairs will be charged additional surcharges based on actual conditions. The new delivery date must be at least three days after the notification is changed.

FitBuy Store will charge additional surcharges for customers where there is no direct elevator access, or where the elevator is too small to deliver bulky goods, and the stairs need to be used to transport the goods:

- Wheelchairs, chairs for the elderly, etc.: $50 per staircase

- Nursing bed: $200 per staircase

Change Delivery Information

If the customer confirms the delivery information, they are not allowed to change the style, color, address and delivery date. If the customer needs to change the above information or need to deliver again, FitBuy Store reserves the right to charge additional administration at its discretion cost

If the customer needs to change the delivery time, purchase more products, new sales orders, modify the original sales orders, please confirm three days before the original delivery date, otherwise the customer will need to pay extra Pay one more delivery fee

Special circumstances

Delivery service does not include restricted areas

Delivery service is not applicable to locations that cannot be delivered via stairs but must enter the house from the terrace, houseboats, etc.

When severe weather conditions, such as thunderstorms, typhoon No. 8 hoisting or black rainstorm warnings come into effect, or due to weather, the delivery service will be suspended, severe flooding or road blockage Suspended. Delivery time will be arranged separately without additional charges

When the customer confirms the order and fails to arrange pickup or delivery within three months, FitBuy Store has the right to handle the goods without any compensation

FitBuy Store reserves the right to interpret and modify the terms and conditions of this service